Serebro Foundation (“Serebro Foundation,” “we,” “us,” or “our”) is a federally incorporated non-profit organization. We are committed to protecting the privacy of the families, donors, partners, and visitors who interact with us. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have.
By using our website or providing us with your information, you agree to the practices described in this policy.
We collect personal information that you choose to provide, and certain information automatically when you use our website.
Information you provide to us, including when you:
Information collected automatically:
When you visit our website, we and our analytics provider may collect technical and usage information such as your device type, browser, the pages you visit, and how you arrived at our site. This helps us understand how our website is used and improve it. We aim to collect only the information reasonably necessary for the purposes described below.
We use personal information to:
We collect, use, and disclose your personal information with your consent, except where otherwise permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, though doing so may affectour ability to provide support or services to you.
We do not sell your personal information. We share it only as follows:
Our website uses cookies and similar technologies, together with a third-party analytics service, to understand website traffic and usage. You can control cookies through your browser settings; disabling them may affect how the website functions.
We will only send you marketing or update emails if you have asked to receive them. Every such message includes a way to unsubscribe, and you may opt out at any time. We may still send you communications that are necessary to respond to a request or to administer support you have applied for.
Submissions made through our website are directed to a shared organizational inbox that is accessible only to authorized team members. We take reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Some of our service providers may store or process information outside your province or outside Canada. Where that is the case, the information may be subject to the laws of those jurisdictions.
We keep personal information only as long as necessary for the purposes for which it was collected, or as required by law:
You have the right to:
To exercise any of these rights, please contact our Privacy Officer using the details below. We may need to verify your identity before responding to your request.
Because we support military families, some of the people we help are children or dependants, and in some cases a dependant may submit information to us directly. Where we knowingly collect personal information from or about a minor, we do so only in connection with providing support to their family, and we encourage a parent or guardian to be involved. If you are a parent or guardian and believe a minor has provided us information you would like reviewed or removed, please contact our Privacy Officer.
Our website may contain links to third-party websites that we do not control. We are not responsible for the privacy practices of those websites, and we encourage you to review their policies.
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent version. Material changes will be posted on this page.
If you have questions, concerns, or requests about your personal information or this policy, please contact:
Privacy Officer
Serebro Foundation
privacy@serebrofoundation.org
If you are not satisfied withour response, you may have the right to contact the Office of the Privacy Commissioner of Canada or your applicable provincial privacy regulator.